GAUTAM, Vikas. Service Quality Perceptions of Customers about Insurance Companies:An Empirical Study. Indian Journal of Marketing, [S. l.], v. 41, n. 3, p. 8–20, 2011. Disponível em: https://indianjournalofcapitalmarkets.com/index.php/ijom/article/view/37645. Acesso em: 22 aug. 2025.